911 Operator Test Data Entry and Multitasking 2

Question 1

A caller is reporting a vehicle fire while simultaneously another line rings with what sounds like a shooting. What is the best immediate action?

Accepted Answer

Signal a coworker to take the second call while you continue with the first

Answer

Coordinating with a coworker ensures both emergencies receive attention without abandoning an active caller.

Question 2

When entering a caller's address into CAD and they give a rural route number instead of a street address, what should you do?

Accepted Answer

Ask for the nearest cross street or landmark to help responders locate them

Answer

Cross streets or landmarks give responders actionable location information when a standard address is unavailable.

Question 3

While typing a detailed incident report, a caller suddenly goes silent. What should the dispatcher do first?

Accepted Answer

Stop typing, speak to the caller, and listen for sounds in the background

Answer

An unresponsive caller may indicate a medical emergency or threat, requiring immediate verbal and auditory assessment.

Question 4

A CAD system field requires a 'nature of call' code. If none of the preset codes perfectly match the incident, you should:

Accepted Answer

Choose the closest matching code and add detail in the narrative field

Answer

Selecting the nearest code and clarifying in the narrative ensures the call is logged and dispatched without delay.

Question 5

You are simultaneously monitoring radio traffic from two units and talking to a caller. What technique best prevents missing critical radio transmissions?

Accepted Answer

Train yourself to selectively listen for unit identifiers and urgent tones

Answer

Experienced dispatchers develop selective auditory focus, keying in on identifiers and alert tones without blocking out all background audio.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Data Entry and Multitasking 2