911 Operator Test Call Prioritization and Decision-Making 5

Question 1

A caller asks you to send police to a non-emergency situation but is very insistent and emotional. The correct response is to:

Accepted Answer

Acknowledge the caller's concern and assign appropriate priority based on the facts, not emotions

Answer

Priority must be based on the objective nature of the incident, not on caller emotional pressure.

Question 2

Which situation represents a PRIORITY 1 (immediate life-threatening) call?

Accepted Answer

Person not breathing and unresponsive

Answer

An unresponsive person who is not breathing is a cardiac or respiratory emergency requiring immediate Priority 1 EMS response.

Question 3

A school reports a suspicious package left unattended. While assessing the call, you should:

Accepted Answer

Dispatch police and advise the school not to touch or move the package

Answer

Unattended suspicious packages at schools require immediate police response and staff should be advised not to handle the package until it is cleared.

Question 4

A caller reports a child locked in a hot car on a summer day. This call should be categorized as:

Accepted Answer

High priority — heat-related emergencies for children are life-threatening

Answer

A child trapped in a hot vehicle faces rapid onset of heat stroke and death, making this a high-priority life-safety emergency.

Question 5

What is the role of pre-arrival instructions in the call prioritization process?

Accepted Answer

They provide immediate guidance to callers while units respond, potentially saving lives

Answer

Pre-arrival instructions guide callers through actions like CPR or controlling bleeding while responders are en route, bridging the gap until help arrives.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test Call Prioritization and Decision-Making 5