911 Operator Test 911 Dispatcher 5

Question 1

What is 'NG911' (Next Generation 911)?

Accepted Answer

An IP-based 911 infrastructure that supports text, video, and data in addition to voice calls

Answer

NG911 modernizes the 911 system with IP-based technology that allows text messages, images, and video to be sent to dispatch centers alongside voice calls.

Question 2

A caller reports a domestic violence incident in progress. The victim suddenly says 'never mind, everything is fine' and asks you to cancel the call. What should the dispatcher do?

Accepted Answer

Continue the dispatch, as recantation during a domestic call may indicate coercion

Answer

Victims of domestic violence often recant under pressure from an abuser, so dispatchers should continue the response and let officers assess the scene.

Question 3

Which of the following best describes 'stress inoculation' training for dispatchers?

Accepted Answer

Simulated high-stress call scenarios designed to build resilience and performance under pressure

Answer

Stress inoculation uses realistic scenario training to expose dispatchers to high-stress situations in a controlled environment so they perform better during real events.

Question 4

A dispatcher is working a shift alone and receives three simultaneous 911 calls. What is the correct approach?

Accepted Answer

Answer the first, place it on hold, answer the second for a quick triage, and immediately notify a supervisor for backup

Answer

When overwhelmed, dispatchers must triage rapidly, use hold functions, and request supervisor or backup dispatcher assistance to ensure no call is ignored.

Question 5

What does 'ANI/ALI' stand for and why is it important?

Accepted Answer

Automatic Number Identification / Automatic Location Identification — provides caller's phone number and address automatically

Answer

ANI/ALI automatically delivers the caller's phone number and physical address to the dispatcher's screen, enabling faster response even when callers cannot communicate.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Dispatcher 5