911 Operator Test 911 Dispatcher 3

Question 1

What is 'Phase II' Enhanced 911 (E911)?

Accepted Answer

A wireless 911 system that provides the caller's GPS coordinates to the dispatch center

Answer

Phase II E911 requires wireless carriers to provide a caller's GPS or triangulated location to the dispatch center to aid response.

Question 2

A caller reports a suicidal person with a weapon. Which protocol best describes the correct response?

Accepted Answer

Dispatch law enforcement as the primary unit with EMS staged nearby

Answer

When a suicidal person has a weapon, law enforcement must secure the scene before EMS can safely enter, so police lead with EMS staged.

Question 3

When should a dispatcher provide pre-arrival CPR instructions?

Accepted Answer

As soon as it is confirmed a patient is unresponsive and not breathing normally

Answer

Dispatchers are trained to begin CPR pre-arrival instructions immediately upon confirming an unresponsive, non-breathing patient to improve survival odds.

Question 4

What does 'mutual aid' mean in the context of emergency dispatch?

Accepted Answer

An agreement between jurisdictions to share personnel and equipment during large-scale incidents

Answer

Mutual aid agreements allow neighboring agencies to send resources to assist when local resources are overwhelmed or unavailable.

Question 5

A caller is screaming and incoherent. What is the dispatcher's best first step?

Accepted Answer

Use a calm, firm voice to slow the caller down and obtain the location

Answer

A calm, authoritative voice can help de-escalate a panicked caller and direct them to provide critical information like location.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Dispatcher 3