911 Operator Test 911 Dispatcher 2

Question 1

A caller reports a house fire and says people may be trapped inside. What is the dispatcher's FIRST priority?

Accepted Answer

Dispatch fire and EMS units immediately while keeping the caller on the line

Answer

Life safety takes priority, so units must be dispatched immediately while the dispatcher gathers additional information.

Question 2

During a call, a child answers and says 'Mommy won't wake up.' What should the dispatcher do?

Accepted Answer

Calmly ask the child for the address and keep them on the line while dispatching help

Answer

Dispatchers must communicate calmly with child callers, extract location information, and maintain the call while sending responders.

Question 3

What does the term 'CAD' stand for in 911 dispatching?

Accepted Answer

Computer-Aided Dispatch

Answer

CAD (Computer-Aided Dispatch) is the software system dispatchers use to log, track, and manage emergency incidents.

Question 4

A caller is whispering and says there is an intruder in the house. What is the best dispatcher response?

Accepted Answer

Dispatch law enforcement immediately and ask yes/no questions to avoid alerting the intruder

Answer

When a caller cannot speak safely, dispatchers should use yes/no questions and dispatch units immediately to avoid endangering the caller.

Question 5

Which of the following best describes 'active listening' as used by 911 dispatchers?

Accepted Answer

Focusing fully on the caller's message, tone, and content to gather accurate information

Answer

Active listening means processing verbal and non-verbal cues to gather complete and accurate information under stress.

911 Operator Test Practice Test