911 Operator Test 911 Call 4

Question 1

A caller states they are having chest pain and shortness of breath. Which responders should typically be dispatched?

Accepted Answer

EMS and, per local protocol, fire or police as needed

Answer

Chest pain with shortness of breath is a potential cardiac event requiring EMS; many agencies also send fire or police per local protocol for faster response.

Question 2

Which of the following best describes 'enhanced 911' (E911)?

Accepted Answer

A system that delivers the caller's phone number and location data to the PSAP

Answer

E911 automatically routes a caller's phone number and location (ANI/ALI) to the PSAP, helping operators identify where help is needed even if the caller cannot communicate.

Question 3

A caller is whispering during a 911 call and says 'he's still in the house.' What should the operator do?

Accepted Answer

Ask yes/no questions to avoid revealing the caller's location to the suspect

Answer

Yes/no questions allow the caller to communicate safely without making noise that could alert a nearby suspect.

Question 4

What is the recommended action if a 911 call is accidentally disconnected before gathering a complete location?

Accepted Answer

Attempt to call back the number immediately and dispatch to any partial location obtained

Answer

Calling back immediately and dispatching to whatever partial location was obtained ensures help is sent despite the disconnection.

Question 5

During a call, a caller asks whether an operator is a real person or a recording. How should the operator respond?

Accepted Answer

Confirm you are a live 911 operator and refocus on the emergency

Answer

Quickly confirming you are a live person builds caller confidence and helps redirect the conversation back to the emergency at hand.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Call 4