911 Operator Test 911 Call 3

Question 1

A child calls 911 and says their parent is 'sleeping and won't wake up.' What should the operator assume?

Accepted Answer

It may be a medical emergency such as unconsciousness or overdose

Answer

A child's description of an unresponsive adult must be treated as a potential medical emergency until first responders can assess the situation.

Question 2

Which of the following is NOT an appropriate question to ask a caller reporting a burglary in progress?

Accepted Answer

Why didn't you install a security system?

Answer

Criticizing the caller's security choices is inappropriate, counterproductive, and can damage trust during an emergency.

Question 3

An operator receives a 911 call where the caller speaks only Spanish and the operator does not speak Spanish. What is the correct procedure?

Accepted Answer

Use the agency's language interpretation service immediately

Answer

Most PSAPs have access to language interpretation services that must be engaged immediately to ensure the caller receives assistance.

Question 4

What is the primary purpose of asking 'Is the person breathing?' early in a medical 911 call?

Accepted Answer

To determine whether CPR pre-arrival instructions should begin

Answer

Knowing whether the patient is breathing determines if life-threatening cardiac or respiratory arrest is occurring and if dispatcher-assisted CPR is needed.

Question 5

A caller reports that a neighbor is waving a firearm in the street. Which detail is LEAST critical to obtain first?

Accepted Answer

The suspect's date of birth

Answer

Date of birth is an administrative detail that can be obtained later; location, description, and whether shots were fired directly affect responder safety and deployment.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Call 3