911 Operator Test 911 Call 2

Question 1

A caller reports a structure fire but says they are still inside the building. What is your FIRST priority?

Accepted Answer

Get the caller out of the building immediately

Answer

Life safety is always the first priority, so directing the caller to evacuate takes precedence before gathering additional details.

Question 2

Which technique helps a 911 operator quickly confirm a caller's location when the caller is unsure of their address?

Accepted Answer

Ask the caller to describe nearby landmarks or cross streets

Answer

Asking for landmarks, cross streets, or visible business signs helps pinpoint a location when the caller cannot provide an exact address.

Question 3

A caller becomes hysterical and begins screaming, making it impossible to gather information. What should the operator do?

Accepted Answer

Speak in a calm, firm tone and use the caller's name if known

Answer

A calm, steady voice and using the caller's name helps de-escalate hysteria and refocuses the caller so critical information can be obtained.

Question 4

When a caller dials 911 but says nothing, what should the operator do?

Accepted Answer

Announce your presence, ask if help is needed, and stay on the line

Answer

Silent calls may indicate an emergency where speaking is dangerous, so operators should announce themselves, listen for clues, and dispatch if uncertain.

Question 5

A caller reports a vehicle accident with injuries on a highway. Which piece of information should the operator gather FIRST after confirming the location?

Accepted Answer

The number of people injured and if anyone is trapped

Answer

The number of casualties and whether anyone is trapped determines the type and quantity of resources to dispatch.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 Call 2