911 Operator Test 911 4

Question 1

A caller reports a person with a weapon threatening others. Which detail should the operator obtain as the HIGHEST priority after location?

Accepted Answer

The weapon description and suspect's physical description

Answer

Weapon type and suspect description help officers prepare a safe tactical response before arriving on scene.

Question 2

When performing pre-arrival CPR instructions, the 911 operator instructs the bystander to push hard and fast in the CENTER of the chest. The recommended rate is approximately:

Accepted Answer

100–120 compressions per minute

Answer

Current AHA guidelines recommend chest compressions at a rate of 100–120 per minute for adult CPR.

Question 3

A caller reports a gas leak inside a building. Which instruction should the operator NOT give the caller?

Accepted Answer

Call the gas company from inside the building

Answer

Using a phone inside a gas-filled building can create a spark and ignite the gas; calls should be made from outside.

Question 4

What is the purpose of a 'silent call' protocol in a 911 center?

Accepted Answer

To manage calls where the caller cannot speak but may signal distress

Answer

Silent call protocols use tones, button presses, or yes/no questions to identify emergencies when callers cannot speak safely.

Question 5

Which of the following is a key reason 911 operators are trained NOT to give personal opinions or legal advice?

Accepted Answer

It can create liability and may mislead callers in urgent situations

Answer

Providing personal opinions or legal guidance can expose the agency to liability and may give callers incorrect information that affects their safety.

911 Operator Test Practice Test

911 Operator Test Practice Test

911 Operator Test 911 4