911 Operator Test 911 3

Question 1

Which of the following best describes 'ANI' in 911 call center operations?

Accepted Answer

Automated Number Identification — the callback number transmitted with the call

Answer

ANI delivers the caller's phone number to the dispatcher and is essential for callbacks if a call is disconnected.

Question 2

A caller reports that a neighbor's child is unsupervised and appears to be in danger. The operator should:

Accepted Answer

Dispatch law enforcement and document the caller's concerns

Answer

Child welfare concerns with potential danger warrant a law enforcement response and thorough documentation.

Question 3

What is the primary purpose of a Computer-Aided Dispatch (CAD) system?

Accepted Answer

To record and route incident information to responders in real time

Answer

CAD systems manage incident creation, resource assignment, and real-time status tracking for emergency responders.

Question 4

During a mass-casualty incident, a 911 operator's priority is to:

Accepted Answer

Gather key information quickly, dispatch, and cycle through multiple callers

Answer

Mass-casualty events require rapid information gathering and dispatch so operators can manage the high call volume effectively.

Question 5

A caller describes chest pain but insists an ambulance is not needed. The operator should:

Accepted Answer

Dispatch EMS anyway based on life-threatening symptoms

Answer

Chest pain is a potentially life-threatening symptom and EMS should be dispatched even if the caller refuses, as protocols generally require it.

911 Operator Test Practice Test