911 Operator Test 911 2

Question 1

A caller reports a structure fire but then goes silent. What should the 911 operator do first?

Accepted Answer

Continue attempting to communicate while dispatching fire units

Answer

Operators should dispatch on the available information and keep trying to communicate, as the caller may be incapacitated or fleeing.

Question 2

Which piece of information is MOST critical to obtain first when a caller reports a medical emergency?

Accepted Answer

The exact location of the patient

Answer

Location is always the first priority so responders can be dispatched even if the call is dropped.

Question 3

A caller whispers that someone is in their house and they cannot speak freely. The best operator response is to:

Accepted Answer

Ask yes/no questions and advise them to answer quietly

Answer

Yes/no questioning allows the caller to communicate covertly without alerting an intruder.

Question 4

When a 911 call is received from a cell phone, the initial location data provided is typically:

Accepted Answer

An estimated location based on cell tower triangulation or device GPS

Answer

Cell phone location data may be a tower estimate or GPS fix and should be verified verbally with the caller.

Question 5

A caller reports a vehicle accident with possible injuries. Which resource should be dispatched?

Accepted Answer

Police, fire, and EMS

Answer

Vehicle accidents with possible injuries typically require all three services for traffic control, extrication, and medical treatment.

911 Operator Test Practice Test