WMATA WMATA Customer Service 3

Question 1

How does WMATA notify customers of major service disruptions?

Accepted Answer

Through MetroAlerts, the website, social media, and platform announcements

Answer

WMATA uses MetroAlerts (email/text), its website, social media platforms, and in-station announcements to notify customers of disruptions.

Question 2

What is the purpose of WMATA's Passenger Bill of Rights?

Accepted Answer

To set customer service standards and expectations for WMATA passengers

Answer

WMATA's Passenger Bill of Rights defines the service quality standards and treatment passengers can expect from WMATA.

Question 3

A customer reports being overcharged for a rail trip. What is the correct first step?

Accepted Answer

Ask the customer for their SmarTrip card number to review the transaction history

Answer

The first step is to review the customer's transaction history using their SmarTrip card number in the customer information system.

Question 4

What is WMATA's reduced fare program called for seniors and persons with disabilities?

Accepted Answer

Reduced Fare Program

Answer

WMATA's Reduced Fare Program provides half-price rail and bus fares for eligible seniors and persons with disabilities.

Question 5

How must WMATA staff handle a customer who appears to be intoxicated at a station?

Accepted Answer

Notify Metro Transit Police and monitor the situation

Answer

WMATA staff should notify Metro Transit Police to assess and handle intoxicated individuals in the station.

WMATA Test Practice Test