WMATA WMATA Customer Service 2

Question 1

What is the correct way for WMATA staff to address a customer who is visibly upset?

Accepted Answer

Remain calm, speak slowly, and use de-escalation techniques

Answer

WMATA staff are trained to remain calm and use de-escalation techniques to help diffuse tense customer interactions.

Question 2

What is WMATA's policy on providing personal customer account information over the phone?

Accepted Answer

Verify identity with security questions before releasing any account information

Answer

WMATA requires identity verification through security questions before any account information can be shared with a customer.

Question 3

How should WMATA employees handle a request for a SmarTrip card refund?

Accepted Answer

Direct the customer to the online refund portal or customer service center

Answer

SmarTrip refund requests are processed through the online refund portal or at a WMATA customer service center.

Question 4

What is the SmarTrip card minimum reload amount at a WMATA fare machine?

Accepted Answer

$5.00

Answer

The minimum reload amount for a SmarTrip card at a WMATA fare machine is $5.00.

Question 5

Which WMATA service allows customers to plan trips using multiple transit modes?

Accepted Answer

WMATA Trip Planner

Answer

The WMATA Trip Planner allows customers to plan multi-modal trips combining rail, bus, and other transit options.

WMATA Test Practice Test