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WMATA Station Operations Flashcards

6 cards from real WMATA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 WMATA Station Operations flashcards as text

  1. What is the purpose of WMATA's Customer Emergency Assistance Protocol (CEAP)?

    Answer: To provide guidance for assisting customers with disabilities during emergencies

    CEAP provides station staff with procedures for safely evacuating and assisting customers with disabilities during emergencies.

  2. What should a Station Manager do if the SmarTrip fare gate system fails?

    Answer: Notify ROCC and follow emergency fare collection procedures

    Fare gate failures require ROCC notification and implementation of the emergency fare collection backup procedures.

  3. What log must WMATA Station Managers maintain throughout their shift?

    Answer: Station log documenting events and incidents

    Station Managers are required to maintain a shift station log documenting all notable events, incidents, and equipment issues.

  4. During a power outage, which lighting system activates in WMATA stations?

    Answer: Emergency battery-powered lighting

    WMATA stations are equipped with emergency battery-powered lighting that activates automatically during power outages.

  5. What is the WMATA Lost and Found policy regarding items left on trains or stations?

    Answer: Items are held for 30 days at the Metro Lost and Found office

    WMATA holds lost items for 30 days at the Lost and Found office located at Metro Center.

  6. A WMATA station manager notices a wet floor near the entrance. What is the correct response?

    Answer: Place wet floor signs and notify maintenance

    The immediate action is to place wet floor warning signs for passenger safety and notify maintenance for remediation.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. wmata.com — Eligibility, fees, retake policy, score release, score validity · verified Oct 2026