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WMATA Customer Service Flashcards

6 cards from real WMATA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 WMATA Customer Service flashcards as text

  1. How does WMATA notify customers of major service disruptions?

    Answer: Through MetroAlerts, the website, social media, and platform announcements

    WMATA uses MetroAlerts (email/text), its website, social media platforms, and in-station announcements to notify customers of disruptions.

  2. What is the purpose of WMATA's Passenger Bill of Rights?

    Answer: To set customer service standards and expectations for WMATA passengers

    WMATA's Passenger Bill of Rights defines the service quality standards and treatment passengers can expect from WMATA.

  3. A customer reports being overcharged for a rail trip. What is the correct first step?

    Answer: Ask the customer for their SmarTrip card number to review the transaction history

    The first step is to review the customer's transaction history using their SmarTrip card number in the customer information system.

  4. What is WMATA's reduced fare program called for seniors and persons with disabilities?

    Answer: Reduced Fare Program

    WMATA's Reduced Fare Program provides half-price rail and bus fares for eligible seniors and persons with disabilities.

  5. How must WMATA staff handle a customer who appears to be intoxicated at a station?

    Answer: Notify Metro Transit Police and monitor the situation

    WMATA staff should notify Metro Transit Police to assess and handle intoxicated individuals in the station.

  6. What is the WMATA standard for wait times at customer service windows?

    Answer: Customers should be served within 10 minutes

    WMATA's customer service standard targets serving customers at service windows within 10 minutes of arrival.

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Sources & references

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  1. wmata.com — Eligibility, fees, retake policy, score release, score validity · verified Oct 2026