Walmart Corporate Culture and Ethics 2 — Questions and Answers
Question 1: Which of these is one of Walmart's four core Beliefs?
- Maximize Shareholder Wealth
- Service to the Customer (Correct answer)
- Beat the Competition
- Grow at All Costs
Correct answer: Service to the Customer
Service to the Customer is one of Walmart's four core Beliefs, alongside Respect for the Individual, Strive for Excellence, and Act with Integrity.
Question 2: Sam Walton's '10-Foot Rule' asks associates to do what?
- Stay 10 feet from competitors
- Greet any customer within 10 feet (Correct answer)
- Stock shelves 10 feet high
- Keep aisles 10 feet wide
Correct answer: Greet any customer within 10 feet
The 10-Foot Rule asks associates to greet and offer help to any customer who comes within ten feet of them.
Question 3: What does Walmart's Open Door policy primarily allow associates to do?
- Leave shifts early
- Raise concerns with any level of management (Correct answer)
- Take unlimited breaks
- Bring guests to work
Correct answer: Raise concerns with any level of management
The Open Door policy lets associates share ideas, suggestions, or concerns with any member of management without fear of retaliation.
Question 4: An associate is offered a $100 gift card by a supplier. The ethical action is to:
- Accept it quietly
- Decline and report the offer (Correct answer)
- Share it with the team
- Keep it for raffle prizes
Correct answer: Decline and report the offer
Walmart's gifts and gratuities policy generally prohibits accepting gifts from suppliers, so the associate should decline and report it.
Question 5: Walmart's 'Sundown Rule' encourages associates to do what?
- Close stores by sunset
- Answer requests by the end of the same day (Correct answer)
- Dim lights at night
- Finish stocking before dusk
Correct answer: Answer requests by the end of the same day
The Sundown Rule encourages associates to respond to customer and coworker requests by the end of the same day whenever possible.
Question 6: Walmart's anti-retaliation policy protects associates who:
- Miss work without notice
- Report a concern in good faith (Correct answer)
- Refuse training
- Violate dress code
Correct answer: Report a concern in good faith
Associates who raise a concern in good faith are protected from retaliation under Walmart's policy.
Question 7: Who founded Walmart and shaped its early culture?
- Jeff Bezos
- Sam Walton (Correct answer)
- Doug McMillon
- Ray Kroc
Correct answer: Sam Walton
Sam Walton founded Walmart in 1962 and established its customer-focused, cost-conscious culture.
Walmart Corporate Culture and Ethics 2
Which of these is one of Walmart's four core Beliefs?