Corporate Culture and Ethics Flashcards
7 cards from real Walmart practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Corporate Culture and Ethics flashcards as text
Which of these is one of Walmart's four core Beliefs?
Answer: Service to the Customer
Service to the Customer is one of Walmart's four core Beliefs, alongside Respect for the Individual, Strive for Excellence, and Act with Integrity.
Sam Walton's '10-Foot Rule' asks associates to do what?
Answer: Greet any customer within 10 feet
The 10-Foot Rule asks associates to greet and offer help to any customer who comes within ten feet of them.
What does Walmart's Open Door policy primarily allow associates to do?
Answer: Raise concerns with any level of management
The Open Door policy lets associates share ideas, suggestions, or concerns with any member of management without fear of retaliation.
An associate is offered a $100 gift card by a supplier. The ethical action is to:
Answer: Decline and report the offer
Walmart's gifts and gratuities policy generally prohibits accepting gifts from suppliers, so the associate should decline and report it.
Walmart's 'Sundown Rule' encourages associates to do what?
Answer: Answer requests by the end of the same day
The Sundown Rule encourages associates to respond to customer and coworker requests by the end of the same day whenever possible.
Walmart's anti-retaliation policy protects associates who:
Answer: Report a concern in good faith
Associates who raise a concern in good faith are protected from retaliation under Walmart's policy.
Who founded Walmart and shaped its early culture?
Answer: Sam Walton
Sam Walton founded Walmart in 1962 and established its customer-focused, cost-conscious culture.