Virtual Assistant Professional Ethics and Security 2

Question 1

A client asks you to share login credentials for their bank account over email. What is the most secure response?

Accepted Answer

Use a dedicated password manager with shared vault access instead

Answer

A password manager with a shared vault transmits and stores credentials encrypted, avoiding plaintext exposure.

Question 2

You discover a coworker VA is copying a client's customer list to use for a side business. What should you do first?

Accepted Answer

Report the breach to the client or your agency through proper channels

Answer

Misuse of a client's confidential data is a serious breach that must be reported through the proper channels.

Question 3

Which practice best protects client data when working on public Wi-Fi at a cafe?

Accepted Answer

Connect through a VPN before accessing client systems

Answer

A VPN encrypts traffic on untrusted public networks, preventing interception of client data.

Question 4

A client pressures you to leave fake positive reviews for their product. The ethical action is to:

Accepted Answer

Decline and explain that fake reviews violate platform policies and ethics

Answer

Posting fabricated reviews is deceptive and violates platform terms, so a VA should decline.

Question 5

What is the safest way to handle a client's files once a contract ends?

Accepted Answer

Securely delete the files per the agreement after confirming with the client

Answer

Data should be securely deleted at contract end per agreement to honor confidentiality and privacy obligations.

Virtual Assistant Practice Test