UX User Interviews 2

Question 1

What is the 'five whys' technique used for in user interviews?

Accepted Answer

Drilling down to root causes of user behavior

Answer

The five whys technique involves repeatedly asking 'why' to peel back surface-level answers and uncover the underlying motivation or problem.

Question 2

Which type of interview question asks participants to describe a specific past experience?

Accepted Answer

Critical incident question

Answer

Critical incident questions ask participants to recall a specific event, yielding concrete behavioral data rather than general opinions.

Question 3

Why should UX researchers avoid asking 'Would you use this feature?' during interviews?

Accepted Answer

It is a hypothetical question that may not predict real behavior

Answer

Hypothetical questions about future behavior are unreliable because people's stated intentions often differ from their actual actions.

Question 4

What is rapport-building at the start of a user interview designed to achieve?

Accepted Answer

Make the participant feel at ease so they speak more openly

Answer

Establishing rapport reduces anxiety and creates psychological safety, encouraging participants to share honest and candid responses.

Question 5

When should a UX researcher share the interview's consent form with the participant?

Accepted Answer

At the very beginning, before any questions are asked

Answer

Informed consent must be obtained before data collection begins to ensure the participant understands their rights and agrees to participation.

UX - Researcher Practice Test