A passenger is complaining loudly about the service while you are navigating a busy city centre. What is the most professional and safest course of action to take?
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A
Stop the bus immediately in the live traffic lane to resolve the issue.
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B
Acknowledge the passenger calmly, state you will address their complaint when it is safe to do so, and focus on driving.
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C
Engage in a detailed argument with the passenger to prove your point.
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D
Ignore the passenger completely and turn up the radio to drown them out.