PCV Disability Awareness

Question 1

Under the Equality Act 2010, what duty does a PCV driver have towards disabled passengers?

Accepted Answer

To make reasonable adjustments to ensure they can use the service

Answer

To carry them free of charge

Answer

To provide a personal escort to their seat

Answer

To refuse carriage if they cannot board independently

Question 2

A visually impaired passenger asks you which bus has arrived at the stop. What should you do?

Accepted Answer

Clearly announce your route number and destination verbally

Answer

Point to the destination board and let them read it

Answer

Ask another passenger to help them

Answer

Tell them to wait for a bus with audio announcements

Question 3

What does PSVAR stand for in relation to PCV accessibility?

Accepted Answer

Public Service Vehicles Accessibility Regulations

Answer

Passenger Safety and Vehicle Assessment Regulations

Answer

Passenger Service Vehicle Approval Requirements

Answer

Public Safety Vehicle Access Rules

Question 4

A passenger with a guide dog wishes to board your bus. Another passenger says they are allergic to dogs. What should you do?

Accepted Answer

Allow the guide dog on board — assistance dogs have a legal right of access and cannot be refused

Answer

Refuse to carry the guide dog as another passenger has an allergy

Answer

Ask the guide dog owner to wait for the next bus

Answer

Allow the dog but ask the owner to sit at the back of the bus

Question 5

When communicating with a deaf or hearing-impaired passenger, what is the best approach?

Accepted Answer

Face them directly, speak clearly at a normal pace, and use gestures or written communication if needed

Answer

Shout loudly so they can hear you

Answer

Write everything down on paper

Answer

Ask another passenger to relay your message

Question 6

The wheelchair space on your bus is occupied by a pushchair. A wheelchair user wishes to board. What should you do?

Accepted Answer

Ask the pushchair user to fold their pushchair and move to a seat so the wheelchair user can use the designated space

Answer

Tell the wheelchair user to wait for the next bus

Answer

Allow both to share the space

Answer

It is first come, first served — the pushchair user has priority