SVC-17A Vlocity Industries and Configuration

Question 1

Which industries does Salesforce Vlocity (Industries) primarily serve?

Accepted Answer

Communications, Media, Energy, Insurance, Health, and Financial Services

Answer

Salesforce Vlocity (now Salesforce Industries) serves verticals including Communications, Media, Energy, Insurance, Health, and Financial Services.

Question 2

What is the Vlocity 'Enterprise Product Catalog' (EPC)?

Accepted Answer

The data model for managing products, bundles, attributes, and pricing in Vlocity Industries

Answer

The Vlocity EPC is the enterprise-grade product catalog data model that manages the full lifecycle of products, bundles, attributes, and pricing.

Question 3

What does the Vlocity Communications (CMT) Cloud primarily support?

Accepted Answer

Telecommunications and media service providers with order management, billing, and CPQ

Answer

The Vlocity Communications Cloud supports telecom and media service providers with features for order management, CPQ, and customer service.

Question 4

What is an 'Interaction' record in Vlocity Industries?

Accepted Answer

A record capturing a customer touchpoint such as a service call or chat session

Answer

An Interaction record in Vlocity Industries captures details of a customer touchpoint such as a service call, chat session, or in-person visit.

Question 5

What is the 'Vlocity Insurance' cloud used for?

Accepted Answer

Policy administration, claims management, and agent servicing for insurance companies

Answer

Vlocity Insurance provides industry-specific tools for policy lifecycle management, claims processing, and insurance agent productivity.

SVC-17A - Salesforce Vlocity Certified Practice Test