SVC-17A Vlocity Industries and Configuration

Question 1

Which industries does Salesforce Vlocity (Industries) primarily serve?

Accepted Answer

Communications, Media, Energy, Insurance, Health, and Financial Services

Answer

Retail and Consumer Goods only

Answer

Manufacturing and Automotive only

Answer

Government and Public Sector only

Question 2

What is the Vlocity 'Enterprise Product Catalog' (EPC)?

Accepted Answer

The data model for managing products, bundles, attributes, and pricing in Vlocity Industries

Answer

A Salesforce AppExchange listing for Vlocity components

Answer

A reporting tool for product sales analytics

Answer

A visual designer for OmniScript flows

Question 3

What does the Vlocity Communications (CMT) Cloud primarily support?

Accepted Answer

Telecommunications and media service providers with order management, billing, and CPQ

Answer

Healthcare payer and provider member management

Answer

Energy utility customer and service order management

Answer

Insurance policy administration and claims

Question 4

What is an 'Interaction' record in Vlocity Industries?

Accepted Answer

A record capturing a customer touchpoint such as a service call or chat session

Answer

A product configuration session record

Answer

A pricing rule evaluation log

Answer

A DataRaptor execution record

Question 5

What is the 'Vlocity Insurance' cloud used for?

Accepted Answer

Policy administration, claims management, and agent servicing for insurance companies

Answer

Telecom subscriber billing and order management

Answer

Healthcare patient and member management

Answer

Energy asset maintenance and field service

Question 6

What is 'OmniStudio' in the context of Salesforce Industries?

Accepted Answer

The Salesforce Industries development platform including OmniScript, FlexCards, DataRaptors, and Integration Procedures

Answer

A standalone Salesforce product separate from Vlocity

Answer

An Apex development IDE provided by Salesforce

Answer

A Salesforce reporting and analytics tool