SVC-17A Cheat Sheet 2026

The 30 highest-yield SVC-17A facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. What file format is used as the base for Vlocity Document Generation templates? → DOCX
2. Which DataRaptor feature allows you to conditionally include or exclude specific field mappings? → Filter conditions on field mappings
3. What is an 'Integration Procedure Action' in OmniScript used for? → To invoke a Vlocity Integration Procedure
4. What is the 'Vlocity Energy and Utilities' cloud used for? → Managing customer accounts, service orders, and billing for energy and utility providers
5. What is an 'Attribute Rule' in Vlocity CPQ? → A constraint controlling valid values or combinations of product attributes
6. What does CPQ stand for in Salesforce Vlocity? → Configure, Price, Quote
7. What is a DataRaptor in Salesforce Vlocity? → A tool for reading, transforming, and writing Salesforce data
8. Which FlexCard action type redirects the user to a Salesforce record page or URL? → Navigation Action
9. What is 'Revenue Recognition' in the context of Vlocity CPQ? → The process of recording revenue at the correct time based on contract delivery terms
10. What does the 'Input Path' in a DataRaptor mapping specify? → The dot-notation JSON path to the input data field
11. Which element in OmniScript is used to group related input fields together on a step? → Block
12. What does the Vlocity Communications (CMT) Cloud primarily support? → Telecommunications and media service providers with order management, billing, and CPQ
13. What internal data format does OmniScript use to store and pass data between elements? → JSON
14. Which action type in FlexCards allows a user to launch an OmniScript? → OmniScript Action
15. Which Vlocity tool uses DataRaptors as a built-in action type? → Integration Procedures
16. What is a 'Subscription' product type in Vlocity CPQ? → A recurring product billed at a defined frequency for a set contract term
17. What is the 'Vlocity Financial Services' cloud designed to support? → Wealth management, banking, and financial advisory processes
18. Which Vlocity component is most commonly used to build the CPQ product selection user interface? → OmniScript
19. What is an 'Interaction' record in Vlocity Industries? → A record capturing a customer touchpoint such as a service call or chat session
20. What is the primary purpose of OmniScript in Vlocity? → To create guided step-by-step user experiences
21. What is the purpose of a DataRaptor Transform? → To reshape data between formats without accessing Salesforce
22. How are DataRaptors typically invoked from within an OmniScript? → Through the Remote Action element
23. What is a 'DataPack' in Vlocity? → A JSON-based package for exporting and importing Vlocity metadata between orgs
24. What is the 'Conditional' action in an Integration Procedure used for? → Executing nested actions only when a specified condition is true
25. What is the 'Vlocity Health' cloud designed to support? → Healthcare payers and providers for member management and care coordination
26. When a Vlocity DocGen Template is triggered from a Salesforce Flow, which invocation mechanism is most commonly used? → An Invocable Action exposed by the Vlocity DocGen framework
27. Which Integration Procedure action type calls an external REST or SOAP API? → HTTP Action
28. Which input format does a DataRaptor use to receive parameters? → JSON
29. What is the purpose of the 'Navigation Action' element in OmniScript? → To control conditional flow between steps
30. Which combination of action types can be added to a FlexCard? → OmniScript, Navigation, Apex, DataRaptor, and Custom Event actions