Smart Serve Ontario Age Verification and Minors 2

Question 1

If a customer's ID shows they were born exactly 18 years and 11 months ago, what should you do?

Accepted Answer

Refuse service because they have not yet turned 19

Answer

Serve them since they are almost 19

Answer

Request a second piece of ID to confirm

Answer

Use your judgment based on their appearance

Question 2

A customer refuses to show ID when asked. What should you do?

Accepted Answer

Refuse service to the customer

Answer

Serve them if they appear to be of legal age

Answer

Ask a coworker to make the decision

Answer

Offer them a non-alcoholic drink instead

Question 3

Which of the following is an acceptable piece of ID for age verification in Ontario?

Accepted Answer

Secure Certificate of Indian Status

Answer

Provincial health card

Answer

College student union card

Answer

Social Insurance Number card

Question 4

What are the two most important things to check when examining a customer's photo ID?

Accepted Answer

That the expiry date has not passed and the photo matches the customer

Answer

Whether the ID was renewed within the past year

Answer

That the ID includes the customer's phone number

Answer

That the ID was specifically issued in Ontario

Question 5

Are you permitted to ask for ID from a customer who is clearly well over 19 years of age?

Accepted Answer

Yes, servers are always permitted to request ID from any customer

Answer

No, it is discriminatory to ask older customers for ID

Answer

Only if the manager provides specific authorization

Answer

Only if your establishment has a written ID-check policy posted

Question 6

What could happen to a server who sells liquor to a minor in Ontario?

Accepted Answer

The server may face personal fines and the establishment may lose its liquor licence

Answer

Only the establishment owner faces consequences, not the server personally

Answer

Only a verbal warning is issued for a first offence with no record

Answer

The server is fully protected from liability if the minor presented fake ID

Question 7

How many pieces of ID can a server require from a customer who appears to be underage?

Accepted Answer

As many pieces as are reasonably needed to verify age

Answer

Only one piece is ever legally required

Answer

A maximum of two pieces only

Answer

Three pieces, including at least one with a signature