Age Verification and Minors Flashcards
7 cards from real Smart Serve Ontario practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Age Verification and Minors flashcards as text
If a customer's ID shows they were born exactly 18 years and 11 months ago, what should you do?
Answer: Refuse service because they have not yet turned 19
Anyone who has not yet reached their 19th birthday must be refused service, as the legal drinking age is 19 with no exceptions for customers who are nearly of age.
A customer refuses to show ID when asked. What should you do?
Answer: Refuse service to the customer
If a customer refuses to provide ID, you must refuse service because you cannot confirm they meet the minimum legal age requirement.
Which of the following is an acceptable piece of ID for age verification in Ontario?
Answer: Secure Certificate of Indian Status
The Secure Certificate of Indian Status is a valid federally-issued photo ID that is accepted for age verification in Ontario licensed establishments.
What are the two most important things to check when examining a customer's photo ID?
Answer: That the expiry date has not passed and the photo matches the customer
You must confirm the document has not expired and that the photo matches the person presenting it to ensure the ID is both valid and belongs to that individual.
Are you permitted to ask for ID from a customer who is clearly well over 19 years of age?
Answer: Yes, servers are always permitted to request ID from any customer
Servers are always permitted to request ID from any customer as a precautionary measure, and doing so can protect both the server and the establishment.
What could happen to a server who sells liquor to a minor in Ontario?
Answer: The server may face personal fines and the establishment may lose its liquor licence
Individual servers can be personally fined for selling to minors, and the establishment may also face licence suspension or revocation as a result.
How many pieces of ID can a server require from a customer who appears to be underage?
Answer: As many pieces as are reasonably needed to verify age
Servers may request as many pieces of ID as needed to satisfy themselves of a customer's age, and there is no legal limit on the number of pieces that may be requested.