SLM Transaction Processing 3

Question 1

Which field on the Loyalty Member Currency record tracks the total points a member has accumulated that are still available for redemption?

Accepted Answer

Points Balance

Answer

The Points Balance field on the Loyalty Member Currency record reflects the current spendable points available to the member after accounting for accruals, redemptions, and expirations.

Question 2

A transaction journal entry has a Journal Type of 'Points Reversal.' What event most likely triggered this record?

Accepted Answer

A returned purchase caused previously earned points to be withdrawn

Answer

A Journal Type of 'Points Reversal' is created when a purchase return or correction requires the withdrawal of previously accrued points from a member's balance.

Question 3

In Loyalty Management, what is the purpose of the 'Escrow Points' feature during transaction processing?

Accepted Answer

To hold points in a pending state until a transaction is confirmed or a return window passes

Answer

Escrow Points temporarily hold accrued points in a pending state, preventing redemption until the transaction is confirmed (e.g., after a return window expires).

Question 4

Which Loyalty Management flow type is used to process a member's points accrual triggered by an external POS system via API?

Accepted Answer

Real-Time Accrual Flow

Answer

Real-Time Accrual Flows process point awards triggered immediately by external systems such as POS terminals via Loyalty Management APIs.

Question 5

A loyalty program uses a 'Points Multiplier' promotion. If a member earns a base rate of 1 point per $1 spent and the multiplier is 3x, how many points does the member earn on a $50 transaction?

Accepted Answer

150

Answer

With a 3x multiplier applied to the base rate of 1 point per $1, the member earns 3 × $50 = 150 points on a $50 transaction.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Transaction Processing 3