SLM Transaction Processing 2

Question 1

A Loyalty Management transaction is rejected because the qualifying spend amount is below the minimum threshold. Which field on the Transaction Journal record captures this outcome?

Accepted Answer

Status = 'Rejected'

Answer

The Status field on the Transaction Journal record is set to 'Rejected' when a transaction fails validation rules such as minimum spend thresholds.

Question 2

Which Salesforce Loyalty Management object stores the accrual and redemption activity details at the individual transaction line level?

Accepted Answer

Journal Statement Line

Answer

Journal Statement Line records capture the detailed line-item breakdown of points earned or redeemed within a Transaction Journal.

Question 3

When processing a partner transaction in Salesforce Loyalty Management, which object links the external partner's activity to the loyalty program member?

Accepted Answer

Transaction Journal

Answer

The Transaction Journal object links partner-sourced transactions to the correct loyalty program member and tracks the associated points activity.

Question 4

A loyalty administrator needs to retroactively award points for a purchase that was not captured at the time of sale. Which feature should they use?

Accepted Answer

Retroactive Accrual

Answer

Retroactive Accrual in Loyalty Management allows administrators to award points for eligible transactions that were missed or not processed at the time of the original activity.

Question 5

In Salesforce Loyalty Management, what determines whether a transaction qualifies for points accrual under a specific loyalty program?

Accepted Answer

The program's accrual rules and the transaction's qualifying amount

Answer

Points accrual is governed by the program's configured accrual rules, which evaluate the transaction's qualifying amount and other criteria to calculate earned points.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Transaction Processing 2