SLM Tier Management

Question 1

In Salesforce Loyalty Management, which object defines the individual levels (e.g., Silver, Gold, Platinum) within a loyalty program?

Accepted Answer

Loyalty Program Tier

Answer

Loyalty Program Tier is the standard Salesforce object that defines individual named tier levels within a loyalty program's hierarchy.

Question 2

What is the primary purpose of a Tier Group in Salesforce Loyalty Management?

Accepted Answer

To organize multiple tiers and define the tier qualification framework

Answer

A Tier Group organizes multiple related tiers into a logical grouping and governs how members qualify for and maintain their tier status.

Question 3

Which field on a Loyalty Program Tier record sets the minimum qualifying requirement a member must reach to achieve that tier?

Accepted Answer

Lower Bound

Answer

The Lower Bound field defines the minimum qualifying points or activity count a member must accumulate to achieve a given tier.

Question 4

What is the key difference between qualifying points and non-qualifying points in Salesforce Loyalty Management?

Accepted Answer

Qualifying points count toward tier status; non-qualifying points count only toward the rewards balance

Answer

Qualifying points (tier points) determine a member's tier status, while non-qualifying points accumulate in the rewards balance without affecting tier standing.

Question 5

What typically happens to a member's qualifying point balance immediately after they are upgraded to a higher tier in Salesforce Loyalty Management?

Accepted Answer

It resets to zero to begin the new tier's qualification cycle

Answer

After a tier upgrade, the qualifying point balance resets to zero so the member starts fresh in the new tier's qualification period.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Tier Management