SLM Tier Management 2

Question 1

Which standard Salesforce Loyalty Management object tracks a member's current and historical tier assignments?

Accepted Answer

Loyalty Member Tier

Answer

The Loyalty Member Tier object stores a member's current and historical tier assignments, acting as the junction between the Loyalty Program Member and the Loyalty Program Tier objects.

Question 2

What is the purpose of the Tier Change Reason field on a Loyalty Member Tier record?

Accepted Answer

To record the business justification for a manual tier change

Answer

The Tier Change Reason field records why a member's tier was manually adjusted, providing an audit trail for customer service and compliance.

Question 3

When is a member's tier status most typically evaluated and potentially updated in Salesforce Loyalty Management?

Accepted Answer

After each qualifying transaction is processed

Answer

A member's tier status is evaluated after each qualifying transaction is processed, enabling real-time tier upgrades when the member's qualifying total meets the threshold.

Question 4

What does the Tier Expiry Date field on a Loyalty Member Tier record represent?

Accepted Answer

The date the member's current tier status will end if not renewed

Answer

The Tier Expiry Date marks when the member's current tier status will end, after which they must re-qualify or be downgraded to a lower tier.

Question 5

Which type of loyalty program allows members to qualify for tiers based on activities like social sharing, app check-ins, or workout completions rather than monetary spending?

Accepted Answer

Engagement-Based Loyalty Program

Answer

Engagement-Based Loyalty Programs allow members to earn tier qualification through non-purchase activities, making them ideal for brands focused on community building and behavior change.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Tier Management 2