SLM Program Rules 4

Question 1

Which Salesforce Loyalty Management feature allows two promotions with accrual rules to both apply to the same transaction?

Accepted Answer

Promotion Stackability

Answer

Promotion Stackability settings control whether multiple active promotions can each contribute points to the same purchase event.

Question 2

A loyalty admin sets a rule's 'End Date' to yesterday. What is the effect on transactions processed today?

Accepted Answer

The rule is ignored by the processing engine

Answer

Once a rule's End Date has passed, the rules engine skips it entirely and no points are awarded through that rule.

Question 3

An administrator wants a single rule to cover multiple qualifying activity types (e.g., purchase AND referral). How should this be modeled in Salesforce Loyalty Management?

Accepted Answer

Create a separate rule for each activity type

Answer

Salesforce Loyalty Management requires separate rules for each distinct activity type to ensure clean auditing and independent priority handling.

Question 4

A rule is configured with a 'Multiplier' of 3x. What does this multiplier apply to in a standard accrual rule?

Accepted Answer

The base points that would otherwise be awarded

Answer

A multiplier scales the base point award calculated by the rule, so a 3x multiplier triples the points earned from that transaction.

Question 5

Which scenario would cause a Loyalty Program Rule to fail silently without generating an error for the end user?

Accepted Answer

The rule is inactive at the time of transaction processing

Answer

An inactive rule is silently skipped by the engine with no error or notification surfaced to the member or front-end system.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Program Rules 4