SLM Program Configuration 5

Question 1

A program administrator wants to configure a 'status points' system where points only drive tier status but cannot be redeemed. Which currency type should be used?

Accepted Answer

Qualifying Points

Answer

Qualifying Points are specifically designed to drive tier advancement and cannot be redeemed for rewards.

Question 2

In Salesforce Loyalty Management, what happens to a member's qualifying points balance at the end of the Tier Qualifying Period if Rollover is not enabled?

Accepted Answer

They are reset to zero as the new qualifying period begins

Answer

Without rollover enabled, a member's qualifying point balance resets to zero at the start of each new Tier Qualifying Period.

Question 3

An admin must ensure that only purchases above $50 qualify for point accrual. Where is this minimum spend threshold configured in Loyalty Management?

Accepted Answer

On the Accrual Rule record as a Minimum Transaction Amount condition

Answer

Accrual Rules support conditional logic including a Minimum Transaction Amount field that filters out qualifying events below a defined spend threshold.

Question 4

Which Salesforce Loyalty Management object stores the cumulative point balance for an individual program member?

Accepted Answer

Member Currency

Answer

The Member Currency record holds the current point balance for each currency type associated with a specific Loyalty Program Member.

Question 5

A loyalty program has two separate Tier Groups: one for individual consumers and one for corporate accounts. How does Salesforce Loyalty Management support this configuration?

Accepted Answer

By associating multiple Tier Groups with a single Loyalty Program and assigning members accordingly

Answer

A single Loyalty Program can have multiple Tier Groups, and each member is enrolled in the Tier Group appropriate to their segment.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Program Configuration 5