SLM Program Configuration 4

Question 1

In Salesforce Loyalty Management, which setup step must be completed before a Loyalty Program Process can execute accrual rules?

Accepted Answer

Activate the Loyalty Program and deploy the associated Process

Answer

Both the Loyalty Program record and its associated Loyalty Program Process must be set to Active status before accrual rules can execute.

Question 2

What distinguishes a 'Loyalty Program Member' record from a standard Contact in Salesforce Loyalty Management?

Accepted Answer

A Loyalty Program Member is a junction object linking a Contact to a specific Loyalty Program

Answer

The Loyalty Program Member is a junction record that associates an individual Contact (or Account) with a specific Loyalty Program and tracks their enrollment details.

Question 3

An admin configures a loyalty program with three tiers: Silver, Gold, and Platinum. Which record type groups these tiers together for evaluation purposes?

Accepted Answer

Member Tier Group

Answer

A Member Tier Group is the container that holds a ranked set of tiers and defines shared rules like qualifying period and demotion logic.

Question 4

A Loyalty Management admin needs to allow members to redeem points for a specific partner's gift card. What configuration is required?

Accepted Answer

Create a Loyalty Reward linked to the partner, then associate it with a Redemption Rule

Answer

A Loyalty Reward record represents the redeemable item (e.g., gift card), and a Redemption Rule defines the point cost and eligibility conditions for redeeming it.

Question 5

Which field on the Transaction Journal record determines whether the journal entry should trigger point accrual, point redemption, or tier evaluation?

Accepted Answer

Transaction Type

Answer

The Transaction Type field on the Transaction Journal (e.g., Purchase, Return, Redemption) determines which program process rules are applied to that entry.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Program Configuration 4