SLM Program Configuration 3

Question 1

An admin is configuring a program where Gold members earn 2x points on all purchases. Where in Loyalty Management is this multiplier best configured?

Accepted Answer

Member Tier record's Points Multiplier field

Answer

The Points Multiplier field on the Member Tier record applies a tier-based multiplier to the base accrual rate for members at that tier.

Question 2

What is the role of a 'Loyalty Program Process' in Salesforce Loyalty Management?

Accepted Answer

It automates point accrual, redemption, and tier evaluation through defined rules

Answer

A Loyalty Program Process defines the automated business logic—accrual, redemption, and tier evaluation—triggered by member transactions.

Question 3

A retailer wants its loyalty program to recognize purchases made in both a mobile app and in-store POS. Which Loyalty Management mechanism captures these varied transaction sources?

Accepted Answer

Transaction Journals with a Channel Type field

Answer

Transaction Journals record each qualifying activity and include a Channel Type field to identify whether the transaction came from mobile, web, POS, or another source.

Question 4

In Loyalty Management, what does 'Tier Qualifying Period' refer to?

Accepted Answer

The window of time during which a member must reach a tier's threshold to earn or retain that tier

Answer

The Tier Qualifying Period is the defined timeframe (e.g., calendar year) within which a member must accumulate the required qualifying points to achieve or maintain a tier.

Question 5

Which Loyalty Management object records the specific amount of points a member has earned or redeemed in a given transaction?

Accepted Answer

Member Currency

Answer

The Member Currency object stores the running balance and tracks point changes (credits and debits) for each member's currency balance.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Program Configuration 3