SLM Program Configuration 2

Question 1

When configuring a Loyalty Program in Salesforce, which object serves as the top-level container that links all program components together?

Accepted Answer

Loyalty Program

Answer

The Loyalty Program object is the top-level container that connects tiers, partners, currencies, and member records.

Question 2

A loyalty admin needs to allow members to earn points at a partner's retail stores without those stores being Salesforce users. What configuration approach should they use?

Accepted Answer

Configure a Loyalty Program Partner with an associated Partner Account

Answer

A Loyalty Program Partner linked to a Partner Account allows external businesses to participate in point accrual without needing Salesforce user licenses.

Question 3

Which Loyalty Management setting controls the lifespan of earned points before they become invalid?

Accepted Answer

Points Expiration Policy

Answer

The Points Expiration Policy on the Loyalty Currency defines when accumulated points expire for program members.

Question 4

In Salesforce Loyalty Management, what is the purpose of a 'Non-Qualifying Points' currency type?

Accepted Answer

Points that can be redeemed but do not count toward tier advancement

Answer

Non-Qualifying Points (NQP) can be redeemed for rewards but are excluded from tier progression calculations.

Question 5

A program manager wants members to automatically move to a lower tier if they don't maintain their spending threshold. Which configuration enables this?

Accepted Answer

Tier Demotion Rule within the Tier Group

Answer

Tier Demotion Rules configured on the Tier Group define the conditions and timing for downgrading a member's tier.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Program Configuration 2