SLM Member Management 3

Question 1

A Loyalty Program allows members to transfer points to another member. Which transaction type is used to record the deduction from the sender's account?

Accepted Answer

Points Transfer Debit

Answer

A Points Transfer Debit transaction records the outgoing points from the sender's Member Currency balance during a member-to-member transfer.

Question 2

Which Salesforce Loyalty Management feature allows a program to automatically downgrade a member's tier if their qualifying points fall below the threshold during the assessment period?

Accepted Answer

Automatic Tier Assessment

Answer

Automatic Tier Assessment evaluates qualifying points against tier thresholds at the end of the reset period and adjusts tier status accordingly, including downgrades.

Question 3

A member redeems 500 points for a discount voucher. Which two records are created as a result of this redemption in Salesforce Loyalty Management?

Accepted Answer

A Voucher record and a Transaction Journal entry

Answer

A redemption creates a Voucher record (representing the reward) and a Transaction Journal entry that debits the member's point balance.

Question 4

What is the purpose of the 'Qualifying Points' currency type versus 'Non-Qualifying Points' in Salesforce Loyalty Management?

Accepted Answer

Qualifying Points count toward tier advancement; Non-Qualifying Points do not

Answer

Qualifying Points accumulate toward meeting tier thresholds for tier upgrades, while Non-Qualifying Points (like bonus points) contribute to balance but not tier status.

Question 5

A loyalty program administrator wants to manually award bonus points to a member as a goodwill gesture after a poor service experience. Which process should they use?

Accepted Answer

Issue a Points Adjustment transaction with type 'Credit'

Answer

A Points Adjustment transaction of type Credit is the proper way to award ad-hoc bonus points while maintaining a full audit trail in the Transaction Journal.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Member Management 3