SLM Member Management 2

Question 1

Which Salesforce object serves as the primary record linking a Contact to a Loyalty Program in Salesforce Loyalty Management?

Accepted Answer

Loyalty Program Member

Answer

The Loyalty Program Member object links a Contact or Account to a specific Loyalty Program and stores tier, points balance, and status.

Question 2

A loyalty administrator needs to prevent a member from earning points while a fraud investigation is underway. What is the correct action?

Accepted Answer

Set the member's status to Inactive or Frozen

Answer

Setting the member status to Inactive or Frozen suspends earning and redemption activities without permanently removing the member record.

Question 3

What does the 'Member Currency' record represent in Salesforce Loyalty Management?

Accepted Answer

A member's balance of a specific loyalty currency such as points or miles

Answer

Member Currency tracks the balance of a particular loyalty currency (e.g., points, miles) for a specific Loyalty Program Member.

Question 4

A company wants members to maintain their tier status for 12 months before it is re-evaluated. Which configuration controls this behavior?

Accepted Answer

Tier Group Reset Period

Answer

The Tier Group Reset Period defines how often qualifying points are reset and tier status is re-evaluated for members in that tier group.

Question 5

Which field on the Loyalty Program Member record stores the date when a member's current tier status expires?

Accepted Answer

Qualifying Period End Date

Answer

Qualifying Period End Date records when the current tier qualification window closes and the member's status will be reassessed.

(SLM) Salesforce Loyalty Management Certification Practice Test