SLM Integration Design 2

Question 1

Which Salesforce integration pattern is best suited for real-time loyalty point accrual from a POS system that requires an immediate response?

Accepted Answer

Request and Reply

Answer

Request and Reply is ideal when the calling system needs an immediate synchronous response, such as confirming point accrual at checkout.

Question 2

A loyalty platform needs to push real-time tier upgrade events to an external CRM without waiting for a response. Which pattern best fits this scenario?

Accepted Answer

Fire and Forget

Answer

Fire and Forget sends the event asynchronously and does not wait for a reply, ideal for notifications like tier upgrades.

Question 3

Which Salesforce feature allows an external system to subscribe to loyalty member tier change events without polling the Salesforce API?

Accepted Answer

Platform Events

Answer

Platform Events enable event-driven integration where external systems subscribe to events published by Salesforce, eliminating the need for polling.

Question 4

When integrating Loyalty Management with an external marketing platform, which authentication mechanism is the Salesforce-recommended standard for securing API-to-API calls?

Accepted Answer

OAuth 2.0 Client Credentials Flow

Answer

OAuth 2.0 Client Credentials Flow is the recommended server-to-server authentication mechanism that does not require user interaction.

Question 5

A company wants to display loyalty points from Salesforce on a third-party portal without replicating data. Which Salesforce feature enables this?

Accepted Answer

External Objects via Salesforce Connect

Answer

Salesforce Connect uses External Objects to display data from external systems in real time without storing it in Salesforce.

(SLM) Salesforce Loyalty Management Certification Practice Test

(SLM) Salesforce Loyalty Management Certification Practice Test

SLM Integration Design 2