Your team's most experienced member often completes tasks correctly but refuses to document their process, creating a knowledge silo. What is the MOST effective approach?
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A
Accept the silo because the expert's speed outweighs the documentation risk.
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B
Have another team member secretly reverse-engineer the process.
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C
Frame documentation as a team resilience issue and collaboratively agree on a lightweight standard the expert can follow.
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D
Mandate documentation and report non-compliance to the manager.