SIA Door Documentation & Communication 2

Question 1

A door supervisor witnesses a crime. What should they record immediately?

Accepted Answer

Time, description of suspect, nature of offence, direction of travel and any witnesses

Answer

An immediate record of suspect description, offence observed, time and direction of travel provides critical information for police and retains detail that may quickly be forgotten.

Question 2

What is a 'handover briefing' and why is it important?

Accepted Answer

A communication from the outgoing shift to the incoming shift covering incidents, issues and important information

Answer

Handover briefings ensure continuity of security; incoming staff are made aware of persons barred, ongoing issues, special conditions and any incidents from the previous shift.

Question 3

What radio protocol ensures clear communication on a security radio network?

Accepted Answer

Use call signs, speak clearly, confirm messages received and use plain language where possible

Answer

Effective radio communication uses call signs for identification, plain language where possible, confirmation of receipt and brevity to keep channels clear for urgent messages.

Question 4

Which communication method is most appropriate when discretion is required during an incident?

Accepted Answer

Coded radio message to colleagues

Answer

Coded radio communications allow door supervisors to alert colleagues discreetly without alarming other customers or alerting the subject of concern.

Question 5

What is the purpose of a 'banned persons' register?

Accepted Answer

To record persons barred from the premises and share with other venues to prevent entry

Answer

A banned persons register allows the venue and partner venues to identify and refuse entry to persons previously barred, often shared through a local pub watch scheme.

SIA Door Supervisor Practice Test

SIA Door Supervisor Practice Test

SIA Door Documentation & Communication 2