SIA Door Physical Intervention & Conflict Management 1

Question 1

What is the primary goal of conflict management for a door supervisor?

Accepted Answer

De-escalation and resolution without physical contact

Answer

Immediate physical restraint of the aggressor

Answer

Calling the police at the first sign of conflict

Answer

Removing all bystanders from the area

Question 2

Which communication technique helps calm an aggressive person?

Accepted Answer

Using a calm, low tone and open body language

Answer

Speaking loudly to assert authority

Answer

Pointing at the person to establish dominance

Answer

Moving very close to show confidence

Question 3

What does the 'conflict resolution model' typically begin with?

Accepted Answer

Assessment of the situation and gathering information

Answer

Immediate physical restraint

Answer

Calling for backup

Answer

Issuing a formal warning

Question 4

A door supervisor notices pre-fight indicators in a customer. Which is a common pre-fight indicator?

Accepted Answer

Clenching of fists and jaw

Answer

Yawning and looking away

Answer

Smiling and making eye contact

Answer

Speaking quietly and calmly

Question 5

What is 'personal space' and why is it important in conflict situations?

Accepted Answer

The physical distance around a person; maintaining it reduces threat perception

Answer

The area behind a venue where staff take breaks

Answer

A legal buffer zone around licensed premises

Answer

The distance required between bouncers on a door

Question 6

Which approach should a door supervisor use when dealing with a person who is emotionally distressed?

Accepted Answer

Empathetic listening and calm reassurance

Answer

Immediate removal from the premises

Answer

Ignoring them until they calm down

Answer

Loud authoritative commands