SIA Door Documentation & Communication 2 — Questions and Answers
Question 1: A door supervisor witnesses a crime. What should they record immediately?
- Time, description of suspect, nature of offence, direction of travel and any witnesses (Correct answer)
- Only the suspect's name
- Their own personal account for court use only
- Details after calling management
Correct answer: Time, description of suspect, nature of offence, direction of travel and any witnesses
An immediate record of suspect description, offence observed, time and direction of travel provides critical information for police and retains detail that may quickly be forgotten.
Question 2: What is a 'handover briefing' and why is it important?
- A communication from the outgoing shift to the incoming shift covering incidents, issues and important information (Correct answer)
- A written report submitted to management only
- A briefing given only after a violent incident
- A radio check at the start of a shift
Correct answer: A communication from the outgoing shift to the incoming shift covering incidents, issues and important information
Handover briefings ensure continuity of security; incoming staff are made aware of persons barred, ongoing issues, special conditions and any incidents from the previous shift.
Question 3: What radio protocol ensures clear communication on a security radio network?
- Use call signs, speak clearly, confirm messages received and use plain language where possible (Correct answer)
- Talk continuously to prevent others interrupting
- Use coded language at all times
- Broadcast on all channels simultaneously
Correct answer: Use call signs, speak clearly, confirm messages received and use plain language where possible
Effective radio communication uses call signs for identification, plain language where possible, confirmation of receipt and brevity to keep channels clear for urgent messages.
Question 4: Which communication method is most appropriate when discretion is required during an incident?
- Coded radio message to colleagues (Correct answer)
- Shouting across the venue to alert staff
- Posting on the venue's social media
- Using a personal mobile phone to call police in front of the subject
Correct answer: Coded radio message to colleagues
Coded radio communications allow door supervisors to alert colleagues discreetly without alarming other customers or alerting the subject of concern.
Question 5: What is the purpose of a 'banned persons' register?
- To record persons barred from the premises and share with other venues to prevent entry (Correct answer)
- To record persons who owe money to the venue
- To document staff disciplinary matters
- To list persons banned from the local licensing area by police
Correct answer: To record persons barred from the premises and share with other venues to prevent entry
A banned persons register allows the venue and partner venues to identify and refuse entry to persons previously barred, often shared through a local pub watch scheme.
Question 6: What does the phonetic alphabet letter 'Alpha' represent?
- A (Correct answer)
- B
- F
- H
Correct answer: A
In the NATO phonetic alphabet, Alpha represents the letter A; the phonetic alphabet is used in radio communications to spell out names and key information clearly despite poor signal quality.
SIA Door Documentation & Communication 2
A door supervisor witnesses a crime.
What should they record immediately?