While stationed at the main entrance, you are approached by a parent who is visibly upset and yelling, demanding to immediately confront a teacher about a disciplinary action taken against their child. What is the most appropriate initial action?
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A
Tell the parent they are being disruptive and must leave school property immediately or you will call the police.
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B
Calmly acknowledge the parent's frustration, ask them to lower their voice, and direct them to the main office to follow the proper procedure for a complaint.
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C
Immediately escort the parent to the classroom to resolve the issue with the teacher.
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D
Ignore the parent's yelling and continue with your other duties, assuming they will eventually calm down.