FREE School Safety Agent Written Expression Question and Answers
One and done is the phrase used when a call center representative gives their customer all the information they require without sending it through to anybody else. Many call centers gauge agent productivity by counting "one and done" calls.
There are three crucial procedures to take when handling a call:
Step 1: Picking up the phone
Step 2: Talk time (also known as "talk time") with the consumer
Step 3: The agent must complete computer-based follow-up tasks (the "wrap time") following the call.
A total statistic known as "call duration" is calculated by adding together the conversation time and the wrap time. Another crucial measure in the majority of call centers is this one.
Which of the following is a crucial factor in many call centers, as per the passage?
Explanation:
All of the responses make sense, but the only metrics mentioned in the passage are "one and done" calls and "call time."
Option A is correct as the speed of the call is linked to both 'one and done' calls and 'call duration'.
Option B is sensible but ease of learning is not mentioned.
Option C is not linked to either of these (and is not mentioned in the passage).
Option D sounds sensible but we have not been told that this is a key measure.
Less than half as many people visited stores over the Christmas season of last year as they had three years prior. This decline illustrates a fundamental change in how consumers shop and make purchases nowadays.
Online trade was initially a source of worry, but this has now diminished, and as people's trust in the internet grows, so does online shopping. The lives of consumers are hectic, and they are only getting busier. They don't have as much time as they once had to visit the stores. While many people still consider going shopping to be a fun activity, it is also seen as a luxury. Customers may shop whenever it suits them online, and they can utilize websites that compare prices and customer reviews to make sure they are receiving the greatest deal.
Which of the following best sums up the current online purchasing trend?
Explanation:
According to the second paragraph, "While there were reservations about online commerce in the early days, they have evidently reduced now, and as confidence in the internet rises, so too does online purchasing."
This demonstrates that although consumers initially lacked confidence in their ability to make purchases online, that confidence has since increased, making option D the most logical choice. None of the other three claims are supported by specific data.
Less than half as many people visited stores over the Christmas season of last year as they had three years prior. This decline illustrates a fundamental change in how consumers shop and make purchases nowadays.
Online trade was initially a source of worry, but this has now diminished, and as people's trust in the internet grows, so does online shopping. The lives of consumers are hectic, and they are only getting busier. They don't have as much time as they once had to visit the stores. While many people still consider going shopping to be a fun activity, it is also seen as a luxury. Customers may shop whenever it suits them online, and they can utilize websites that compare prices and customer reviews to make sure they are receiving the greatest deal.
From the passage, which of the following statements can be inferred? Online shopping is now seen as.
Explanation:
The second paragraph explains that because individuals are busy, they don't have as much time to go shopping. Additionally, it is claimed that internet shopping enables customers to fit more into their busy schedules because it allows them to purchase whenever it is convenient for them.
One and done is the phrase used when a call center representative gives their customer all the information they require without sending it through to anybody else. Many call centers gauge agent productivity by counting "one and done" calls.
There are three crucial procedures to take when handling a call:
Step 1: Picking up the phone
Step 2: Talk time (also known as "talk time") with the consumer
Step 3: The agent must complete computer-based follow-up tasks (the "wrap time") following the call.
A total statistic known as "call duration" is calculated by adding together the conversation time and the wrap time. Another crucial measure in the majority of call centers is this one.
Which two elements are associated with the overall "call duration"?
Explanation:
Even though the majority of the responses make sense, it's important to focus solely on the passage's content.
Option C is right since it is clear that both "familiarity with the computer and associated systems" and "being able to control a discussion" (i.e., communication skills) are important.
- Speaking more than one language is another aspect from alternatives B through A that isn't stated (option D)
Making meticulous notes (option B) - Being nice (being able to dominate a conversation is not the same as being polite; although, common sense would suggest that this could be true) (option A).
Less than half as many people visited stores over the Christmas season of last year as they had three years prior. This decline illustrates a fundamental change in how consumers shop and make purchases nowadays.
Online trade was initially a source of worry, but this has now diminished, and as people's trust in the internet grows, so does online shopping. The lives of consumers are hectic, and they are only getting busier. They don't have as much time as they once had to visit the stores. While many people still consider going shopping to be a fun activity, it is also seen as a luxury. Customers may shop whenever it suits them online, and they can utilize websites that compare prices and customer reviews to make sure they are receiving the greatest deal.
It is anticipated that trust in online buying would.....
Explanation:
According to the second paragraph, "as faith in the internet grows and grows, so too does online buying." We can see that it is a trend that is ongoing by the statement that it "continues to expand and grow," and as a result, online shopping is anticipated to rise.
Less than half as many people visited stores over the Christmas season of last year as they had three years prior. This decline illustrates a fundamental change in how consumers shop and make purchases nowadays.
Online trade was initially a source of worry, but this has now diminished, and as people's trust in the internet grows, so does online shopping. The lives of consumers are hectic, and they are only getting busier. They don't have as much time as they once had to visit the stores. While many people still consider going shopping to be a fun activity, it is also seen as a luxury. Customers may shop whenever it suits them online, and they can utilize websites that compare prices and customer reviews to make sure they are receiving the greatest deal.
Based on the information in the passage, which of the following statements is false?
Explanation:
Option C is incorrect because the first paragraph describes how shopping habits have fundamentally changed over the past three years. It is correct that Option D states that "going shopping is still seen by many as a fun activity." Consumers can shop whenever it's convenient for them and can use price comparison and review websites to make sure they're receiving the greatest deal, as stated in options A and B.
Less than half as many people visited stores over the Christmas season of last year as they had three years prior. This decline illustrates a fundamental change in how consumers shop and make purchases nowadays.
Online trade was initially a source of worry, but this has now diminished, and as people's trust in the internet grows, so does online shopping. The lives of consumers are hectic, and they are only getting busier. They don't have as much time as they once had to visit the stores. While many people still consider going shopping to be a fun activity, it is also seen as a luxury. Customers may shop whenever it suits them online, and they can utilize websites that compare prices and customer reviews to make sure they are receiving the greatest deal.
Which of the following best fits the second sentence's need for the word "fundamental"?
Explanation:
Anything must be a crucial component of something in order for it to be considered fundamental. The ideal choice, in this case, is "major" because the fundamental shift has resulted in a considerable alteration in the rules governing shopping.