RHIT Performance Improvement and Quality Management

Question 1

Which performance improvement model follows the sequence of Plan, Do, Check, and Act?

Accepted Answer

PDCA Cycle

Answer

Six Sigma

Answer

Lean Methodology

Answer

Root Cause Analysis

Question 2

A hospital wants to reduce medication errors by eliminating waste and non-value-added steps. Which methodology is BEST suited for this goal?

Accepted Answer

Lean

Answer

Six Sigma

Answer

Balanced Scorecard

Answer

Benchmarking

Question 3

Which accrediting body publishes National Patient Safety Goals (NPSGs) that hospitals must follow?

Accepted Answer

The Joint Commission

Answer

CMS

Answer

AHIMA

Answer

AHRQ

Question 4

A health information manager is measuring the percentage of records with complete physician signatures within 30 days of discharge. This is an example of a:

Accepted Answer

Process indicator

Answer

Outcome indicator

Answer

Sentinel event

Answer

Structure indicator

Question 5

In Six Sigma, what does the term 'DMAIC' stand for?

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

Document, Monitor, Assess, Implement, Confirm

Answer

Design, Manage, Analyze, Integrate, Complete

Answer

Define, Monitor, Analyze, Implement, Check

Question 6

A hospital compares its infection rates against those of similar facilities nationally to identify areas for improvement. This practice is called:

Accepted Answer

Benchmarking

Answer

Root cause analysis

Answer

Tracer methodology

Answer

Failure mode and effects analysis

Question 7

Which quality management tool displays the frequency of problems in descending order to help prioritize improvement efforts?

Accepted Answer

Pareto chart

Answer

Scatter diagram

Answer

Control chart

Answer

Fishbone diagram