Performance Improvement and Quality Management Flashcards
7 cards from real RHIT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Improvement and Quality Management flashcards as text
Which performance improvement model follows the sequence of Plan, Do, Check, and Act?
Answer: PDCA Cycle
The PDCA (Plan-Do-Check-Act) Cycle, also called the Deming Cycle, is a foundational continuous improvement framework used in healthcare quality management.
A hospital wants to reduce medication errors by eliminating waste and non-value-added steps. Which methodology is BEST suited for this goal?
Answer: Lean
Lean methodology focuses on eliminating waste (muda) and streamlining processes to improve efficiency and reduce errors.
Which accrediting body publishes National Patient Safety Goals (NPSGs) that hospitals must follow?
Answer: The Joint Commission
The Joint Commission publishes and updates National Patient Safety Goals annually, which accredited organizations must implement to address specific patient safety concerns.
A health information manager is measuring the percentage of records with complete physician signatures within 30 days of discharge. This is an example of a:
Answer: Process indicator
A process indicator measures whether specific steps in care delivery or documentation are being performed correctly, such as completion of physician signatures within a set timeframe.
In Six Sigma, what does the term 'DMAIC' stand for?
Answer: Define, Measure, Analyze, Improve, Control
DMAIC stands for Define, Measure, Analyze, Improve, and Control — the structured problem-solving framework used in Six Sigma to improve existing processes.
A hospital compares its infection rates against those of similar facilities nationally to identify areas for improvement. This practice is called:
Answer: Benchmarking
Benchmarking is the process of comparing an organization's performance metrics against industry standards or best-performing peers to identify improvement opportunities.
Which quality management tool displays the frequency of problems in descending order to help prioritize improvement efforts?
Answer: Pareto chart
A Pareto chart is a bar graph that ranks problems from most to least frequent, based on the Pareto principle that roughly 80% of problems come from 20% of causes.