RCA Workflow Optimization and Troubleshooting 3

Question 1

A workflow rule uses a 'Run Script' action. The script executes but produces unexpected results. What is the safest first troubleshooting step?

Accepted Answer

Disable the workflow rule and rerun the script manually with test data

Answer

Running the script manually with controlled test data isolates whether the issue lies in the script logic or the workflow trigger context.

Question 2

You need to pause all workflow processing in a workspace temporarily during a data migration. What is the recommended approach?

Accepted Answer

Disable all active workflow rules in the workspace

Answer

Disabling workflow rules within the workspace stops processing without affecting the agent or other workspaces.

Question 3

Which best practice helps prevent a workflow rule from creating an infinite loop?

Accepted Answer

Using a stop condition or one-time trigger flag field

Answer

A stop condition field ensures the rule does not re-trigger on documents it has already processed.

Question 4

A reviewer reports that documents they code as 'Responsive' are not automatically advancing to the next review stage via workflow. The rule appears active. What should you check?

Accepted Answer

The condition criteria on the workflow rule to confirm 'Responsive' maps correctly to the field value

Answer

Condition criteria must exactly match the stored field value, including capitalization and picklist choice names.

Question 5

What does the 'Order' field on a workflow rule control?

Accepted Answer

The sequence in which multiple rules are evaluated and executed per agent cycle

Answer

The Order field determines the sequence that rules are evaluated during each Workflow Agent cycle, with lower numbers executing first.

(RCA) Relativity Certified Administrator Practice Test

(RCA) Relativity Certified Administrator Practice Test

RCA Workflow Optimization and Troubleshooting 3