ProServe Identification Requirements 2

Question 1

What is the correct way to examine an ID presented by a customer?

Accepted Answer

Hold it, check the photo against the person, verify the date of birth, look for security features, and check for signs of tampering

Answer

Proper ID examination involves physically holding the card, comparing the photo to the person, calculating the age from the birth date, checking security features like holograms, and looking for signs of tampering or alteration.

Question 2

Which of the following is NOT an acceptable form of ID for alcohol purchase in Alberta?

Accepted Answer

Credit card with name embossed

Answer

A credit card is not an acceptable form of ID for alcohol purchase as it does not contain a photo, date of birth, or proper identification features. Only government-issued photo ID with a birth date is acceptable.

Question 3

What security features should a server look for when examining an Alberta driver's licence?

Accepted Answer

Holographic overlay, UV features, raised lettering, and consistent formatting

Answer

Alberta driver's licences include security features such as holographic overlays, UV-reactive elements, raised lettering, microprinting, and consistent formatting that are difficult to replicate in fake IDs.

Question 4

How should a server handle a situation where a customer cannot produce valid ID?

Accepted Answer

Politely decline to serve alcohol and explain that valid ID is required by law

Answer

Without valid ID, the server must decline to serve alcohol regardless of the customer's verbal assurances. A polite but firm refusal with an explanation of the legal requirement is appropriate.

Question 5

What should a server do if a customer presents an out-of-province or international ID?

Accepted Answer

Accept valid government-issued photo ID from other provinces or countries if it contains a photo, date of birth, and appears authentic

Answer

Valid government-issued photo ID from other Canadian provinces or international jurisdictions is acceptable if it contains the required elements: photo, date of birth, and appears authentic and unaltered.

ProServe Practice Test

ProServe Practice Test

ProServe Identification Requirements 2