ProServe Identification Requirements 2 — Questions and Answers
Question 1: What is the correct way to examine an ID presented by a customer?
- Glance at it quickly from a distance
- Hold it, check the photo against the person, verify the date of birth, look for security features, and check for signs of tampering (Correct answer)
- Only check the birth year
- Ask the customer to read it aloud
Correct answer: Hold it, check the photo against the person, verify the date of birth, look for security features, and check for signs of tampering
Proper ID examination involves physically holding the card, comparing the photo to the person, calculating the age from the birth date, checking security features like holograms, and looking for signs of tampering or alteration.
Question 2: Which of the following is NOT an acceptable form of ID for alcohol purchase in Alberta?
- Canadian passport
- Alberta driver's licence
- Credit card with name embossed (Correct answer)
- Canadian Citizenship card with photo
Correct answer: Credit card with name embossed
A credit card is not an acceptable form of ID for alcohol purchase as it does not contain a photo, date of birth, or proper identification features. Only government-issued photo ID with a birth date is acceptable.
Question 3: What security features should a server look for when examining an Alberta driver's licence?
- The colour of the card only
- Holographic overlay, UV features, raised lettering, and consistent formatting (Correct answer)
- The paper texture
- The font size only
Correct answer: Holographic overlay, UV features, raised lettering, and consistent formatting
Alberta driver's licences include security features such as holographic overlays, UV-reactive elements, raised lettering, microprinting, and consistent formatting that are difficult to replicate in fake IDs.
Question 4: How should a server handle a situation where a customer cannot produce valid ID?
- Serve them if they verbally confirm their age
- Politely decline to serve alcohol and explain that valid ID is required by law (Correct answer)
- Ask a friend to vouch for their age
- Serve them non-alcoholic drinks with a shot added
Correct answer: Politely decline to serve alcohol and explain that valid ID is required by law
Without valid ID, the server must decline to serve alcohol regardless of the customer's verbal assurances. A polite but firm refusal with an explanation of the legal requirement is appropriate.
Question 5: What should a server do if a customer presents an out-of-province or international ID?
- Reject all non-Alberta IDs
- Accept valid government-issued photo ID from other provinces or countries if it contains a photo, date of birth, and appears authentic (Correct answer)
- Only accept US IDs
- Require two forms of international ID
Correct answer: Accept valid government-issued photo ID from other provinces or countries if it contains a photo, date of birth, and appears authentic
Valid government-issued photo ID from other Canadian provinces or international jurisdictions is acceptable if it contains the required elements: photo, date of birth, and appears authentic and unaltered.
Question 6: What is the legal consequence for a server who fails to check ID and serves a minor?
- No consequence if it was an honest mistake
- The server can face personal fines and charges under the AGLC Act for serving a minor (Correct answer)
- Only the minor faces consequences
- A warning is issued for the first offence only
Correct answer: The server can face personal fines and charges under the AGLC Act for serving a minor
Servers who fail to check ID and serve a minor can face personal fines, charges under the AGLC Act, and potential criminal charges. Honest mistakes are not a defence if reasonable ID checking procedures were not followed.
ProServe Identification Requirements 2
What is the correct way to examine an ID presented by a customer?