ProServe Signs of Intoxication 1 — Questions and Answers
Question 1: Which of the following is a common physical sign of intoxication?
- Improved posture
- Slurred speech and impaired coordination (Correct answer)
- Increased alertness
- Better motor skills
Correct answer: Slurred speech and impaired coordination
Slurred speech and impaired coordination are classic physical signs of intoxication. Alcohol affects the central nervous system, leading to difficulty with speech, balance, and fine motor control.
Question 2: What behavioural change might indicate a customer is becoming intoxicated?
- Becoming quieter and more reserved
- Becoming louder, more animated, or exhibiting sudden mood changes (Correct answer)
- Ordering food instead of drinks
- Asking for the bill early
Correct answer: Becoming louder, more animated, or exhibiting sudden mood changes
Behavioural changes such as becoming louder, more animated, overly friendly, or experiencing sudden mood swings are common early indicators of intoxication.
Question 3: What does 'impaired judgment' look like in a potentially intoxicated customer?
- Making careful financial decisions
- Making inappropriate comments, taking risks, becoming overly generous, or losing inhibitions (Correct answer)
- Reading a book quietly
- Ordering a sensible meal
Correct answer: Making inappropriate comments, taking risks, becoming overly generous, or losing inhibitions
Impaired judgment can manifest as making inappropriate or offensive comments, engaging in risky behaviour, being overly generous with money, or displaying a loss of normal social inhibitions.
Question 4: Which of the following is NOT typically a sign of intoxication?
- Bloodshot or glassy eyes
- Steady, controlled movements (Correct answer)
- Difficulty counting money or making change
- Strong smell of alcohol on breath
Correct answer: Steady, controlled movements
Steady, controlled movements are the opposite of what is seen in intoxication. Alcohol impairs motor control, leading to unsteady movements, not improved coordination.
Question 5: Why is it important to observe customers from the moment they enter the premises?
- To greet them quickly
- To establish a baseline of their behaviour so changes indicating intoxication can be detected (Correct answer)
- To check their clothing
- To assign them a table based on appearance
Correct answer: To establish a baseline of their behaviour so changes indicating intoxication can be detected
Observing customers from arrival allows servers to establish a baseline of normal behaviour. This makes it easier to notice changes in speech, coordination, and behaviour that indicate progressing intoxication.
Question 6: What is the difference between 'euphoria' and 'excitement' stages of intoxication?
- There is no difference
- Euphoria (BAC 0.03-0.12) shows mild impairment; excitement (BAC 0.09-0.25) shows noticeable impairment in coordination and judgment (Correct answer)
- Euphoria is more dangerous than excitement
- These are not real stages of intoxication
Correct answer: Euphoria (BAC 0.03-0.12) shows mild impairment; excitement (BAC 0.09-0.25) shows noticeable impairment in coordination and judgment
During euphoria, a person may feel relaxed with mildly impaired judgment. During the excitement stage, impairment becomes more noticeable with loss of coordination, emotional instability, and impaired perception.
ProServe Signs of Intoxication 1
Which of the following is a common physical sign of intoxication?